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Noticeboard

TRAINING DATES FOR 2017/18

The surgery will be closed for training on the following days: 

 Thursday 15th March 2018   1pm - 6pm

IF YOU NEED URGENT MEDICAL
TREATMENT PLEASE dial 111FOR THE EMERGENCY SERVICE

The surgery and dispensary are open from:
8.30am - 1pm   &
2.00- 6pm    Mon-Friday.
Please telephone during these hours for an appointment.  The doctors will normally be available to speak to patients between 11.30-12pm and 3.15-3.45pm

 
Disabled Access

We have recently had new electric doors installed to improve disabled access to our surgery. If you require further assistance please phone ahead or ring the doorbell by the front door.

 

Travelling abroad and live near Cambridge?

Harston Surgery Travel Clinic is now open to all, for all your travel health needs. Click on Travel information for more information

PLEASE NOTE WE DO NOT GIVE PRIVATE MENINGITIS B VACCINATION.

Out of hours emergencies are now triaged by the NHS 111 service who will arrange appropriate further care/advice. Out of hours please ‘phone 111, or the surgery on 01223 870250 and you will be transferred automatically.  If you need immediate urgent medical help, phone 999.

Patient Rights & Practice Policies

You will be treated with respect and as a partner in your care. Being a partner means you have responsibilities too.

We will:

  • Ensure our patients have 24-hour access to medical advice.
  • Aim for you to have access to a suitably qualified medical professional within 48 hours of your initial contact during surgery hours, or in an urgent case, the same day.
  • Work in partnership with you to achieve the best medical care possible.
  • Involve you and listen to your opinions and views in all aspects of your medical care.
  • The prevention of disease, illness and injury is a primary concern.


The medical staff will advise and inform you of the steps you can take to promote good health and a healthy lifestyle. We would respectfully ask that you: 

  • Let us know if you intend to cancel an appointment or are running late.
  • Treat staff with courtesy and respect. Reception staff may have to ask some personal questions to assist us in providing you with the best service
  • Inform the practice staff of any alterations in your circumstances, such as change of surname, address or telephone number. Please ensure that we have your correct telephone number, even if it’s ex-directory.

As patients, you are responsible for your own health and that of any dependents. It is important that you adhere to information and advice given to you by health professionals, and co-operate with the practice in endeavouring to keep you healthy.

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

If you would like information on any of the practice policies please contact the Practice Manager in writing.



 
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