This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

TRAINING DATES FOR 2017/18

The surgery will be closed for training on the following days:

Thursday 15th June  1pm - 6pm

Thursday 7th September  1pm - 6pm

Thursday 9th November  1pm - 6pm

Thursday 15th March 2018   1pm - 6pm

 

IF YOU NEED URGENT MEDICAL
TREATMENT PLEASE dial 111FOR THE EMERGENCY SERVICE

 

 

The surgery and dispensary are open from:
8.30am - 1pm   &
2.00- 6pm    Mon-Friday.
Please telephone during these hours for an appointment.  The doctors will normally be available to speak to patients between 11.30-12pm and 3.15-3.45pm

 


Disabled Access

We have recently had new electric doors installed to improve disabled access to our surgery. If you require further assistance please phone ahead or ring the doorbell by the front door.

 

Travelling abroad and live near Cambridge?

Harston Surgery Travel Clinic is now open to all, for all your travel health needs. Click on Travel information for more information

PLEASE NOTE WE DO NOT GIVE PRIVATE MENINGITIS B VACCINATION.

Out of hours emergencies are now triaged by the NHS 111 service who will arrange appropriate further care/advice. Out of hours please ‘phone 111, or the surgery on 01223 870250 and you will be transferred automatically.  If you need immediate urgent medical help, phone 999.

PALS

PALS (Patient Advice and Liaison Service)

The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.

So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.

PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.

What does PALS do?

In particular, PALS will:

  • Provide you with information about the NHS and help you with any other health-related enquiry
  • Help resolve concerns or problems when you are using the NHS
  • Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint
  • Provide you with information and help introduce you to agencies and support groups outside the NHS
  • Inform you about how you can get more involved in your own healthcare and the NHS locally
  • Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise
  • Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them.

Find out more
 Marie McKearney
PALS and Complaints Co-ordinator
Freephone 0800 376 0775
T 01223 726773 (during office hours)

Maureen Broadbent
PALS/Complaints Officer
T 01223 726774 (during office hours) 

A confidential e-mail service is also available at:
pals@cpft.nhs.uk

 



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website